Privacy Policy

Your privacy matters to us

Last updated: January 15, 2025

Introduction

eolarisquint Finance Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eolarisquint.com and use our financial education services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about individuals in Australia and overseas.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources where permitted by law.

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.

Financial Information

Information about your business, financial goals, and educational preferences to personalise our content recommendations.

Technical Information

IP address, browser type, device information, and usage data collected through cookies and similar technologies.

Educational Data

Your progress through our learning materials, quiz results, and participation in educational programs.

How We Use Your Information

We use your personal information for legitimate business purposes including:

  • Providing and improving our financial education services
  • Communicating with you about programs, updates, and relevant financial education content
  • Processing registrations and managing your account
  • Analysing usage patterns to enhance user experience
  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud and ensuring security of our platform
  • Conducting research to improve our educational offerings

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in these circumstances:

Service Providers

We work with trusted third-party providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Right

Request access to the personal information we hold about you

Correction Right

Request correction of inaccurate or incomplete information

Deletion Right

Request deletion of your personal information in certain circumstances

Portability Right

Request a copy of your information in a structured, machine-readable format

Opt-out Right

Unsubscribe from marketing communications at any time

Complaint Right

Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days and may require verification of your identity.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

SSL Encryption
Access Controls
Regular Audits
Staff Training
Secure Hosting
Data Backup

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Typical Retention Periods

Account Information: Retained while your account is active plus 7 years
Educational Records: Retained for 5 years after completion
Communication Records: Retained for 3 years
Website Analytics: Aggregated data retained indefinitely

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention schedule and applicable laws.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia, including countries that may not have the same level of data protection laws as Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

By using our services, you consent to the transfer of your information to countries outside Australia for the purposes described in this Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and provide personalised content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertising content

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 16 years of age without parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

Parents or guardians who believe we may have collected information from a child should contact us immediately using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Address

7 Clayton St
Hermit Park QLD 4812
Australia

Phone

+61 413 780 904

Email

info@eolarisquint.com

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information in accordance with privacy laws.